In a nutshell SurfSpeedy Inc accepted a payment from us (over 100.00) and then cancelled our VPS AFTER we paid the bill and destroyed all our websites and claim they have no backups. I'm suing them. This is horrible business practice. We've paid them over 500.00 in total for services only for them to lose ALL of our business sites After we paid them ... Someone in billing mucks up and they terminated us by accident and then surfspeedy thinks they aren't accountable.. Well I'm just keeping my promise to them by showing exactly what they did. They are a **** web hosting provider who won't be in business much longer.
Sincerely.
Trouble ticket transcript follows.
chrisj383@tesco.net
Posted On: 18 Jun 2007 11:49 AM
Hi,
please dont suspend the server, my business partner is just gathering funds to pay the invoice, hopefully he will have enough money tommorow or the next day.
Chris
Mike
Posted On: 18 Jun 2007 08:44 PM
Hi Chris,
Your vps is still running fine. We will note not to suspend it as you are gathering funds to pay the invoice.
Thank you for contacting our Customer Support. If you have any further questions, please do not hesitate to contact us, and be sure to give us a detailed description of how we can assist you further.
Best Regards,
Mike
*********
SurfSpeedy Technical Support
chrisj383@tesco.net
Posted On: 19 Jun 2007 01:39 PM
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Well they suspended it AFTER we paid the invoice Mike :S
We are dead in the water and losing revenues. :S
Kevin
Posted On: 19 Jun 2007 01:43 PM
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Hi,
I have unsuspended the VPS. Let me know if I can assist you further.
chrisj383@tesco.net
Posted On: 19 Jun 2007 01:56 PM
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Hi,
The server is still suspended and the sites still down.
chris
Kevin
Posted On: 19 Jun 2007 02:12 PM
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Hi,
Please check now.
chrisj383@tesco.net
Posted On: 19 Jun 2007 03:04 PM
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yeah it works now thanks
chrisj383@tesco.net
Posted On: 23 Jun 2007 12:30 PM
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Hi,
My vps is down please get it back up asap.
Chris
chrisj383@tesco.net
Posted On: 23 Jun 2007 01:13 PM
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I just lost an entire website worth 50k plus with revenues because some moron in your company decided to delete our VPS after we paid the invoices. Either find a backup or compensate my company Suckered.Us for this or expect legal action. This is rediculous! I'm losing money now by the minute and my only backup is weeks old.
Fix the problem with either a fresh copy of my site live or 20,000.00 to cover my loss or you will be served.
What the hell kind of company are you?
chrisj383@tesco.net
Posted On: 23 Jun 2007 01:14 PM
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Hi,
I was just talking to john v in a chat and he said that my vps was terminated because of non payment well my business partner has paid the invoice this is the paypal transaction id (ID # 5HY969457G036364
this was made on the 19th of this month.
If want all the site's backup and if you cant we will sue.
chris
John V.
Posted On: 23 Jun 2007 01:17 PM
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Hello Chris,
As per our chat conversation..due to non payment your VPS account was terminated and we cannot restore your server stuff but only can recreate it if you want.
I am moving this support request to the billing dept for further process.Please standby.
I am including the paypal transaction id ID # 5HY969457G0363648 which you said you made the payment on Jun 19 , 2007.
-Regards,
John
chrisj383@tesco.net
Posted On: 23 Jun 2007 01:24 PM
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This is absolute bull**** I can show in my bank account where the money was pulled and payment WAs made days ago..I want my site up or I'm suing. (HostBig.Net Partner "Brian" I just lost 50,000.00 worth of work and income.. This isn't going away.
chrisj383@tesco.net
Posted On: 23 Jun 2007 01:26 PM
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Either you restore my site at 100% or compensate me (Brian) Or As said I'll send this to my Vegas Lawyer. I have all your information.. I don't take too kindly to some moron in billing deleting the VPS we paid for and losing a 50,000.00 website that has revenues almost minutely. This is your fault SurfSpeedy Fix it ..
chrisj383@tesco.net
Posted On: 23 Jun 2007 01:35 PM
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My phone number is 1-250-xxx-xxxx I'm waiting for a call. This is the worst thing I've ever seen a web host do. I'm giving you an opportunity here to fix the problem right now or compensate fairly for the value or face going to court. I've screenshotted the conversation where it was mentioned we could have a couple days to pay the vps, also where we paid, including bank statrement and paypal statement, also the part where you've said the vps is completely gone with no backups and it was sht off for non payment AFTER we made payment. I've got it all. I can prove that some idiot on your end went in and deleted our entire vps and all our businesses AFTER we paid the invoice. I'd suggest coming up with a solution.
chrisj383@tesco.net
Posted On: 23 Jun 2007 01:46 PM
???? Every second my site is down I am losing money (Brian) So what's the deal?
chrisj383@tesco.net
Posted On: 23 Jun 2007 01:51 PM
Ok well since no one is big enough to reply I suppose I give exactly 1 hour for a solution before my paper work begins faxing.
chrisj383@tesco.net
Posted On: 23 Jun 2007 02:03 PM
OK let's see now. You guys **** up and then ignore the problem??? This is Serious. I don't develop revenue websites for fun. I am very capable of suing you and then stomping surfspeedy's name in the mud through various outlets including a full blown press release if this isn't rectified promptly.
It's pretty hard to find even one customer once word like this gets out.
Kevin
Posted On: 23 Jun 2007 02:17 PM
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Hi,
I am looking into this issue. Please do not abuse the support desk.
chrisj383@tesco.net
Posted On: 23 Jun 2007 02:19 PM
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That's fine Kevin we are owed a solution one way or the other. Someone there is accountable for this.
I'll wait patiently until we at least hear from you.
chrisj383@tesco.net
Posted On: 23 Jun 2007 02:43 PM
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I've jsut read some really horrible things about surfspeedy on some forums online and I hope for your sake the company isn't planning on doing what they've done to others. I do have a "real" laywer for stuff like this.
chrisj383@tesco.net
Posted On: 23 Jun 2007 02:48 PM
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http://www.hostingdiscussion.com/web...peedy-com.html
http://www.webhostingtalk.com/showth...hreadid=397354
http://www.hostsearch.com/review/surfspeedy_review.asp
http://forums.digitalpoint.com/showthread.php?p=3508699
http://www.hostingdiscussion.com/web...e-caution.html
Now listen I'm not into getting Jerked around. I just lost a 50,000.00 Website. I'm as serious as they come right now. This is SurfSpeedy's one chance to rectify.. One only.
Brian
chrisj383@tesco.net
Posted On: 23 Jun 2007 03:37 PM
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Now what? You can start by refunding me the payment to
xxxxxx@xxxxxxxx.us .. You can then figure out what you owe me over a 50,000.00 website and pay for it via however means necessary. I'm figuring you obviously didnt keep backups at your company or it would already be fixed..
Kevin
Posted On: 23 Jun 2007 03:40 PM
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Brian,
I am merging your tickets together into AHL-950064 for further review by management.
chrisj383@tesco.net
Posted On: 23 Jun 2007 03:48 PM
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Thanks Kevin I acknowledge this isn't your fault and it's billing's however this is royally a bad scenario
chrisj383@tesco.net
Posted On: 23 Jun 2007 04:19 PM
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Any management involvement yet? My site is dead in the water. It might not be important on that end but I'm losing serious money.
Kevin
Posted On: 24 Jun 2007 01:27 AM
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Christopher,
Per your request in ticket AHL-950064 we cancelled the suspension of the virtual private servers in the invoice. As noted by your request you planned to make payment within 24-48 hours. As of 12:55 EST June 23, 2007 your invoice had yet to be paid. Since payment was not made the invoice became 7 days overdue the account(s) were terminated.
Due to your threats of legal action we will no longer be able to provide service to you. All further questions regarding the non payment and termination of unpaid accounts should be made in writing to:
SurfSpeedy, Inc.
ATTN: LEGAL
3155 East Patrick Lane
Suite 1
Las Vegas, NV 89120
Please note that I will be merging all of your other open tickets regarding this matter into ticket AHL-950064.
Regards,
Kevin
chrisj383@tesco.net
Posted On: 24 Jun 2007 05:26 AM
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but wait there we paid the invoice on the 19th of june 2007, so there was no need for you to cancel the account, ok do you have a backup of all the accounts so at least we have'nt lost everything.
Chris
chrisj383@tesco.net
Posted On: 24 Jun 2007 05:48 AM
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proof of payment ticket ids KEF-469592, WOX-935468
chrisj383@tesco.net
Posted On: 24 Jun 2007 07:46 AM
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i apologise for our behaviour but our tempers where rising, but we have calmed down now. I have got proof of payment which is in the other tickets. Once you see that we have paid the invoice on the 19th can you reactivate the server and restore all the accounts back on.
Regards,
Christopher Jackson
chrisj383@tesco.net
Posted On: 24 Jun 2007 10:41 AM
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This is Brian if you don't refund every penny I just sent you via paypal to
xxxxxxxxx@xxxxxx.us I'm going to copy this entire ticket and press release it. What a pile of horse ****. I've rented a dedicated server from another company Kevin and you really don't understand just how far this complaint will put you under when it's posted on every single hosting related forum on the internet and to the press. I paid the god damn invoice and the services were cancelled AFTER I paid.. I would like a refund .. How hard is that????
I've already lost my site over this bullcrap.. It's not fair for you to steal my money.
The paypal information is above.
chrisj383@tesco.net
Posted On: 24 Jun 2007 10:45 AM
Oh PS Kevin if you think you can simply say send stuff to Legal and get away with this you're mistaken. I know enough lawyers in Vegas being a commercial domain name broker that I can and will sue you if you don't fix this issue. What a load of bs you steal our money, lose our website , and then have the nerve to be unaccountable for it all and wipe your hands? I don't think so. I've given you opportunity to compensate and fix this.. Now I'm going to ruin surfspeedy with a press release and sue you for all damages if I'm not refunded within the day for the payments I just made.
I have no choice.. What would you do? Luckily for you I've only lost one weeks work as I have a backup from the 14th.. But the damages your company has caused already are staggering. Just do the right thing and refund me my paypal payment. We won't be using surfspeedy ever again. I'll simply walk away if you refund my payment. If you don't your company is going to look like garbage to everyone looking for hosting.
chrisj383@tesco.net
Posted On: 24 Jun 2007 10:49 AM
Oh and Chris speak for yourself. My temper over this has not calmed. No one at surf speedy even has the balls to admit what they've done. I simply want the refund for my payment and I'll walk away. I'm absolutely discusted at the treatment we've gotten from this company after we've paid out over 500.00 to them for a period of time. They messed up. Not us. Yet they sit there thinking this will go away. Read the surfspeedy reviews already out there.. That's nothing compared to what I can do with this if I don't get my refund.
Posted On: 24 Jun 2007 11:02 AM
I have a lawyer now Chris in Vegas who will proceed if this isn't handled today.
PM me on messenger
SurfSpeedy.com = Scammers!!!!!
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