IPOWER

[depowered]

This has been a nightmare for me. I had an existing website on Geocities.
I signed up at IPOWER at the recommendation of a colleague. From the beginning I had a series of yet to be resolved problems. I signed up for a year as their feautures looked very attractive. Well the php never worked. The Plug-Ins would not plug-in/. I could not get graphics displayed the way I wanted. I have had about 20 exchanges with thier sipport people and not one issue has been resolved. Horror of horrors, when I went into my Geocities account and clicked a thumbnail it came up with a IPOWER 404 error page. Now how on earth did IPOWER get tangled up with my existing GEOCITIES Page. Well, now neither things work properly. I have been trying to get a refund from IPOWER and that still has not occured. My guess is tghat they will stall until the 30 day trial period has lapsed and then will tell me it is too late for a refund.

[John Scott]

http://www.internet-marketing-resear...pic.php?t=2399

http://www.internet-marketing-resear...pic.php?t=4011

iPowerWeb isn't the best around.

[GEWbert]

yeah, kinda like rackshack, not a good company

[Suspicious]

That post is a tad jumbled though. Some of those problems could be created by the user, not the server.

[zaRathUstRa]

I have over 20 clients hosted with them.
All I can say is that they do not provide a reliable hosting service.
Mail is often down. Site is often down. When I wake up each morning I don't know if my sites will be up or not. I have no confidence and that is the core issue. I have been using Ipower for over 2 years, I know.


Contact me if you want detailed information. I'm not here to slam Ipower, Im here to present FACTS based on issues not emotions. I only hope Ipower does not make my life misearable since I posted this. I feel prospective, serious buyers of the service should know before they go in. Also, forget about having control over you domain name. They bulk register it with OpenSRS and control it.

Consider this scenario:
My website, which I sell my service from (webdesign and hosting) has been down two times in the past 1.5 months. Both times for 12 hours or more. Here is the response I get from tech support:

Response (Jay Han) - 03/21/2004 05:21 AM
Dear Client

Thank you for contacting iPowerweb technical support.

I have looked into your issue and have found that your dns record was corrputed. I have reinputed your dns record and it should resolve within 12 hours.

Thats it, nothing more, no talk of compensation, remorse or responsibility. This issue is one of many. Like I said, it all comes down to one thing, how confident are you that your website will be up when it needs to be.

[fishfreek]

zaRathUstRa, If you have 20 clients with them and you get that crappy a level of service then if I was you I would serously be looking elsewhere.

[zaRathUstRa]

I am, but there are issues, you see most of my clients are low end users, meaning they may visit the site once or twice a day, tops, those sites are fine, the enourmoue downtime doesn't play an issue with those clients.

Its a few bigger cooperate clients I have that Im worried about. I have continued to give them an opportunity to increase their reliability but hence no good.

Can you suggest some good hosting companies with a decent control panel?

[fishfreek]

Take a look at www.hostdetective.net From there you can look thru the many shared hosting providers and read some of the reviews.

I would of course recommend you look at www.v7inc.com but since I am assocated with them I will also give you the chance to look at other hosts.

[jadzia]

I also have to recommend v7. Tech Support is one of their specialties. If you look at the threads in the v7 support area on these boards, you'll see these guys are on top of support issues. They even let us know when they can when there will be a short outage. Recently I had to pm fishfreek about a problem that occurred with a photo gallery after a server move. I sent the message in the middle of the night, and as the problem wasn't of immediate necessity, I didn't expect a response right away. The next morning when I got online, it was fixed.

Even as they upgraded servers, and dns had to resolve for the new servers, as far as I could tell, my site experienced next to no downtime. Not once did I try to access my site that it wasn't there. These guys are great. (And I'm not affiliated, just a customer.) They truly believe in customer satisfaction, and don't pull any funny business. If a problem is their fault, they are quick to admit it, and fix it.

If money isn't a concern, go with v7. You may pay a little more than "budget" hosts, but you get reliability and great support. As the saying goes... You get what you pay for.

[steveritz]

My experience with iPowerWeb has been unbelievably bad. They host our company's dedicated server. It has been down for two days. I have made countless calls, sent dozens of emails, etc. The response has been consistent: "it will be back up in an hour" or something to that effect. After leaving four messages for Warren Lanier, the Chief Communications Officer, I finally got him on the phone at 5:30pm the 2nd day. I had hoped that even if iPowerWeb's tech support was awful, maybe someone high-up in the company could help. Mr. Lanier's response was perhaps the worst example of customer service I have ever heard: "we have over 250,000 customers, I'm sorry (sarcastically) if I can't be at your beck and call." For the record, it is soon to be 249,999 customers and I don't want anyone at my beck and call; I just want my company's system to be back online. This has been a major nightmare!

[seonewbee]

Originally Posted by fishfreek

Take a look at www.hostdetective.net From there you can look thru the many shared hosting providers and read some of the reviews.

I would of course recommend you look at www.v7inc.com but since I am assocated with them I will also give you the chance to look at other hosts.

Tell the truth you are associated with both. It is John Scott's company I think. According to the Whois report:

domain: hostdetective.net
status: production
organization: V7 Inc
owner: John Scott
email: john@v7inc.com
title: CEO
address: 2961 Industrial RD
city: Las Vegas
state: NV
postal-code: 89109
country: US
admin-c: john@v7inc.com#0
tech-c: john@v7inc.com#0
billing-c: john@v7inc.com#0
nserver: ns1.v7n.com
nserver: ns2.v7n.com
nserver: ns3.v7n.com
nserver: ns4.v7n.com
registrar: JORE-1
created: 2002-12-09 07:22:12 UTC JORE-1
modified: 2004-05-08 02:42:32 UTC JORE-1
expires: 2005-12-09 01:21:53 UTC

[seonewbee]

How can they be so bad they rate in the top ten at http://www.webhosting-reviews.com/phpvb.htm. I won't trust them. So who can you trust to tell you who to host with? I have two projects that need php+msql hosting. Now who do I host with?

P.S. http://www.webhosting-reviews.com/phpvb.htm is a site that advertises here thru google.

[mjdawnson]

I kinda figured v17 & hostdetective.net were one as soon as I went to hostdetective.net.

I host with Digitalinet.com I have been with them for a year.
I did a lot of reasearch I even tried out aplus & pair before I went to Digitalinet.

Good luck buddy.

[John Scott]

Originally Posted by seonewbee

Tell the truth you are associated with both. It is John Scott's company I think. According to the Whois report:

domain: hostdetective.net
status: production
organization: V7 Inc
owner: John Scott
email: john@v7inc.com
title: CEO
address: 2961 Industrial RD
city: Las Vegas
state: NV
postal-code: 89109
country: US
admin-c: john@v7inc.com#0
tech-c: john@v7inc.com#0
billing-c: john@v7inc.com#0
nserver: ns1.v7n.com
nserver: ns2.v7n.com
nserver: ns3.v7n.com
nserver: ns4.v7n.com
registrar: JORE-1
created: 2002-12-09 07:22:12 UTC JORE-1
modified: 2004-05-08 02:42:32 UTC JORE-1
expires: 2005-12-09 01:21:53 UTC

No, he is not affiliated with HostDetective. FishFreek's responsibilities are limited to V7 Inc tech support management.

Yes, I own HostDetective. Got a problem with that?

[John Scott]

Originally Posted by seonewbee

How can they be so bad they rate in the top ten at http://www.webhosting-reviews.com/phpvb.htm. I won't trust them. So who can you trust to tell you who to host with? I have two projects that need php+msql hosting. Now who do I host with?

P.S. http://www.webhosting-reviews.com/phpvb.htm is a site that advertises here thru google.

The site lists affiliate links - it list notorious hosts, as long as they pay good money for sign ups.

HostDetective lists consumer reviews, submitted by consumers.

[disgust]

why do you say rackshack isn't a good company?

we like them quite a bit

[John Scott]

http://www.internet-marketing-resear...-rackshack.php

[John Scott]

Oh, and this:
http://www.internet-marketing-resear...ftopic400.html

We have quite a few people on this forum who used to use Rackshack / EV1, myself included, and they are crap. They lose hard hard drives, they overbill, they are nothing more than incompetent thieves.

I even got an email from a current EV1 employee who thanked me for writing that article about their overbilling. He said it was their policy to refuse to terminate contracts for as long as possible.

[flik]

I think John is right, almost every web hosting company acts this way about terminating contracts. I've been trying to cancel my contract with H.E. since January.

[zaRathUstRa]

11.10.2006

Dedicated server is down again. This time its been over 24 hours and they have no answer to give anyone. They cut and paste this, we are sorry blurb, but dont offer anything on the other end. Truly, I wish I could change but I simple dont have the time to migrate......I would be happy to pay someone to do it, I wonder if any companies offer that service?