Rebuttaling and Probing questions
Can someone give me some good examples of probing questions and rebuttaling techniques? Or perhaps a website that can guide me in the right direction?
My new job has me on the spot with very little training and I panic. The amount of time it takes to visit the scripted area of computer with the right response, I've already lost them. And we can't keep our screen up on a wrapup after the customer hangs up and scim over things because those are monitered.
I need to capture buzzwords and techniques as quickly as I can if I'm to survive >.<
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