AlertPay (anyone ever use them?)

[Futo]

Not used them myself but only heard good things about them so far it is worth bearing in mind just in case you can never have enough payment processors.

[vkrox]

I have joined AlertPay about a week ago, I have twice attempted to make a purchase from buxup. Twice it failed, I rang my bank and they told me no problem with my account of funds it must be the other people. I then attempted to send a message to AlertPay using their contact form and was presented with the message, "Email in wrong format". I am using their own contact form. This is akin to getting into a new car, putting the key into the ignition, turning it, and the engine blows up. This another internet catch 22. How on Earth does this happen? I do not know. Seems no-one else does either. I must now ring them.
Not very impressive, I must say.
I had made use of their services twice before. I have no problem logging into my account. Only when I attempt to make a payment from the buxup site using the Alertpay button. Transaction failed see your bank.
Train whistles and steam.

[Carter]

I like having a backup to paypal - so I put alertpay in, and so far it has been working really well. I haven't seen how they deal with problems, because I haven't had any - but people that I know who have used them for a while say that they are great

[Dave Price]

Originally Posted by karina77

Sounds great, guys! I too have had problems with PayPal. They're really bad with their customer service and it's so hard paying my seller on eBay. I keep getting the message that payment cannot be funded with a credit card at this time. I've been paying my seller in small amounts and I find that so unprofessional! I'm really mad at PayPal for doing this! Anyway, I'm going to try out alertpay and see how it goes. Thanks for the info!

Karina

I use AlertPay after many Problems with PayPal and even they are slightly more expensive, the service so far has been superior. They seem to accept most forms of payment if you have your own website. You have to prove who you are of course with some form of proof like passport and bank statement. I live in the UK and travel to asia a lot too and can do business from all the places around the world which I often found Paypal wouldnt accept. Some people have great websites yet cant get a credit card for some reason or other usually down to bad luck, but AletPay never be-little these people either as long as they can prove who they are and have a bank account. Anyway why does PayPal need credit card varification to recieve money when they have the id and bank account detals of a seller? If they have a seller who does not buy or has credit in his or her account they have no reason for all the security within the system which failed them anyway. AlertPay is great for everyone and is far more flexible. Money Pinchers who want to save maybe 1% go ahead and use PayPal, but dont cry when they freeze your account for up to 180 days for no real reason except the word of a scammer trying to get something for nothing even when you can prove yourself to be the inocent person. They appear to only protect the customer and seem to take the side of the customer even when proof is presented. I found AlertPay by chance and would be the first to complain if hey were no good, but all I can do is praise them. Well done AlertPay, nice to see a service people can appreciate. For those who dont like maybe 1% more you need to consider you only get what you pay for and if you have your own website they seem an excellent choice where ever you are in the world.You can lose more than 1% simply because of lost income though PayPal not accepting a payment. As an afterthought I had this link in my mail today about PayPal. I dont know if Its allowed on here, but i will put if for general reading in the event it as as it makes interesting reading and reasons why to use AlertPay. http://www.webpronews.com/topnews/20...ralia#comments Enjoy

[milestheman]

I am enjoying using AlertPay so far - however I'd like their IPN script to be a lil more than what it is.

What I like about AlertPay is, that I run an 'adult' website and they don't frown on that sort of thing; Also they're available in more countries than PayPal - they don't charge an arm and a leg like most billing providers out there, and I would really like to see people start using this as an option, so that this company sticks around for a long time.

Now about this IPN Script; I'm actually looking for some Coders and PHP Script Writers now to help this IPN script do what another script does, for payPal - the script is known as LinkLokIPN - I contacted the guy who wrote this script and let him know this could be a good thing for him to look into; but he's been too busy to give it a solid look.

If there are any coders/scripters out there, let's talk - I'd love to have a alertPay IPN Script that works as well as the LinkLokIPN script does - it's really the only thing missing; Once I get that up, alertpay will work seemlessly with my site for what I'm looking to do; and may even be a great option for other sites using alertpay to sell Digital Goods.

It's a great service, they send checks to my house when I request, it's just like PayPal, only with less nonsense. Such as Freezing of Funds, not adult site friendly, or even in some cases a site that has no nudity, but the photos could be seen as 'too sexy' ... paypal has a problem with.

AlertPay is a great option - the best I've used so far.

Again if there are any PHP Coders or Scripters out there; i'll pay for your skills; if you can make their IPN Script do what I'll need. Hope this helps anyone looking for advice on AlertPay - I use them, and they're great!

[johngml]

Just used Alertpay for the first and probably the last time. To say their fees are extortionate are an understatement. Check out the transaction and fees below.



Transaction Details
-----------------------------------

Date: July, 06 2008 4:33:11 PM
Reference Number: #####-#####-#####
Withdrawal Method: By Bank Transfer
Balance Name: Pound Sterling
Amount Requested: £6.35 GBP
Fees: £2.25 GBP
Amount Sent: £4.10 GBP
Transaction Details: Alertpay



I have emailed them asking for a reason but they haven't replied yet. One thing is for sure though and that is that I will be only using Paypal in future as there is no point in a payment processor that takes over a third of the transaction in fees. Their site says that the fee is $0.50 but this is nearer $4.50.
If they do reply I will post it here but as it stands I will not touch them again.

[ez100now.com]

Johngml, I was getting ready to launch a new business with AlertPay as the primary processor. I was scared by your post so I did a little investigation. I couldn't agree more that 35% is a HUGE amount to be charged, however, if you check their fees page (https://www.alertpay.com/Fees.aspx), it states pretty clearly that for your chosen currency (Pound Sterling) that the rate for a bank transfer is 2.25 Pounds. If you had been transferring USD funds, the rate would have been only $0.50. I know that is a big difference, but it is their posted rate - not anything shady or deceptive.

Sorry for your luck! I hope Alertpay is a good choice for you in the future. They have been good to us (I don't even want to start about PayPal and how bad they suck from a merchants perspective) and we expect them to be good in the future.

Please visit <removed>. We are currently in prelaunch, but we only use AlertPay for processing and we are proud to say it!

[johngml]

Originally Posted by ez100now.com

Johngml, I was getting ready to launch a new business with AlertPay as the primary processor. I was scared by your post so I did a little investigation. I couldn't agree more that 35% is a HUGE amount to be charged, however, if you check their fees page (https://www.alertpay.com/Fees.aspx), it states pretty clearly that for your chosen currency (Pound Sterling) that the rate for a bank transfer is 2.25 Pounds. If you had been transferring USD funds, the rate would have been only $0.50. I know that is a big difference, but it is their posted rate - not anything shady or deceptive.

Sorry for your luck! I hope Alertpay is a good choice for you in the future. They have been good to us (I don't even want to start about PayPal and how bad they suck from a merchants perspective) and we expect them to be good in the future.

Please visit <removed>. We are currently in prelaunch, but we only use AlertPay for processing and we are proud to say it!

Thank you for that. I was under the impression that as the payment had come into Alertpay in dollars and they had already charged for that I never looked at the Pound Sterling charges. As Alertpay has not bothered to respond to any of my five emails I am still of the opinion that they are not customer friendly and if you live outside of the US or Canada then they should not be considered for the charges they make.
Paypal may have its faults but I have never had such massive charges from them and have always had a fast response from them regarding any questions I have raised. I think anybody considering Alertpay should only join if they are in the USA or Canada because, unless you have very large transactions, you will lose most of your money in charges. I have cancelled my only membership of a site that pays by Alertpay as when I earn money I believe I should get it and not be shafted by an overpriced payment processor who doesn't like to respond to customer requests.

[johngml]

Originally Posted by ez100now.com

Johngml, I was getting ready to launch a new business with AlertPay as the primary processor. I was scared by your post so I did a little investigation. I couldn't agree more that 35% is a HUGE amount to be charged, however, if you check their fees page (https://www.alertpay.com/Fees.aspx), it states pretty clearly that for your chosen currency (Pound Sterling) that the rate for a bank transfer is 2.25 Pounds. If you had been transferring USD funds, the rate would have been only $0.50. I know that is a big difference, but it is their posted rate - not anything shady or deceptive.

Sorry for your luck! I hope Alertpay is a good choice for you in the future. They have been good to us (I don't even want to start about PayPal and how bad they suck from a merchants perspective) and we expect them to be good in the future.

Please visit <removed>. We are currently in prelaunch, but we only use AlertPay for processing and we are proud to say it!

As you used the post to promote your program I thought that I would have a look at it. As there are no FAQ's showing I could not be sure but on looking at the products offered this is a program only of any use to residents of the US. This is why Alertpay works for you. If what you were offering was an international program then it would be of no use due to the charges made by your payment processor. Over 97% of people never make any serious money out of any of these programs so if they did make any money then their transactions would be small and Alertpay would take as much as they possibly could.

Just out of interest, you state on the site that your product is accessible to 850 million people, the population of America is just under 305 million and Canada's is only 33 million so where do the other 512 million come from or is this market hype ie accessible to 850 million but only of any use to 338 million ?

[slack jack]

Until recently I hadn't heard of AlertPay, until I was forced to join same (on July 17th) in order to transact a payment with an organisation (based in the US) - who used them as a payment intermediary. Having opened an account, gone through the nausea of verification and (via bank transfer) deposited a substantial amount into same - I then found that although I could see the money in the account I couldn't get access to it??

So I sent AlertPay an E Mail asking why - no response! Another four E Mails later - the last of which threatening legal action, I finally got a return E Mail consisting of a very lame apology and no excuse as to why it took ten days to get to this point. Now bearing in mind that the cash in the account is clearly visible, the agent then asked me to send a copy of my bank statement showing that the money had been sent by my bank - duh!!!!!!

This I've done, along with an advisory to AlerPay indicating that the deadline for payment (with the US organisation) is August the 1st. It's (now) the 30th of July and nothings happened, I.e. no further E Mail responses and the cash is still stuck in the account!!

In all my experience, I've never had the misfortune to deal with an organisation run with such ineptitude and incompetence. Their service is utterly abysmal and it's blatantly obvious that they don't give a damn about their customers. If this company had been based within the UK, the Financial Services Agency would have shut them down a long time ago - I'd have had more luck dealing with Al Qaeda!

What a way to run a business!

Unfortunately the US organisation I was dealing with didn't use PayPal - if they had, then my transaction with them would have been concluded on day one - done and dusted!

Do yourself a big favour and steer well clear of this TIN POT company.

Si thee

[johngml]

Originally Posted by slack jack

Until recently I hadn't heard of AlertPay, until I was forced to join same (on July 17th) in order to transact a payment with an organisation (based in the US) - who used them as a payment intermediary. Having opened an account, gone through the nausea of verification and (via bank transfer) deposited a substantial amount into same - I then found that although I could see the money in the account I couldn't get access to it??

So I sent AlertPay an E Mail asking why - no response! Another four E Mails later - the last of which threatening legal action, I finally got a return E Mail consisting of a very lame apology and no excuse as to why it took ten days to get to this point. Now bearing in mind that the cash in the account is clearly visible, the agent then asked me to send a copy of my bank statement showing that the money had been sent by my bank - duh!!!!!!

This I've done, along with an advisory to AlerPay indicating that the deadline for payment (with the US organisation) is August the 1st. It's (now) the 30th of July and nothings happened, I.e. no further E Mail responses and the cash is still stuck in the account!!

In all my experience, I've never had the misfortune to deal with an organisation run with such ineptitude and incompetence. Their service is utterly abysmal and it's blatantly obvious that they don't give a damn about their customers. If this company had been based within the UK, the Financial Services Agency would have shut them down a long time ago - I'd have had more luck dealing with Al Qaeda!

What a way to run a business!

Unfortunately the US organisation I was dealing with didn't use PayPal - if they had, then my transaction with them would have been concluded on day one - done and dusted!

Do yourself a big favour and steer well clear of this TIN POT company.

Si thee

I couldn't agree with you more. I am in the UK as well. To date, I have still not got any reply from Alertpay despite sending five emails. I think I need to spell this out to anyone who does not live in the United States or Canada assuming they can get any customer service.

DO NOT TOUCH ALERTPAY WITH A BARGEPOLE. THEY ONLY WANT YOUR MONEY AND YOU CAN SOD OFF IF YOU THINK YOU ARE GOING TO GET ANY FORM OF CUSTOMER SERVICE.

Thank you.

[slack jack]

I've managed to get a hold of the Quebec Governmental Services who are looking into this matter. Due to AlertPay's attitude and lack of action, they have lost me a contract with an American supplier and caused me acute embarrassment to boot.

I'll be happy to share this info with anyone in the same predicament - just PM me.

Si thee

[johngml]

Finally, after nearly four weeks Alertpay has replied. They have replied to two emails. One told me who was dealing with my problem but had no content and the other had the same but with a reply. Unfortunately the reply was pathetic and just showed up how bad they really are. I had queried why everybody outside the US and Canada got shafted by their excessive charges bearing in mind that I am based in the UK and this was made clear. Their reply was :-

Hello,

Thank you for writing to AlertPay Customer Support. My name is Amanda and I
will be happy to assist you.

We apologize for the delay in responding to your email and we thank you for
your patience.


If you take a look at the fees page, you can see at the top of the chart the
option to change currencies. The standard currency is the US dollar, but since
you are in the U.K, you must use the drop down menu to choose the
corresponding country or currency. The fees with change accordingly.

I see that to withdraw money by bank transfer in the U.K the fee is €3.00 EUR.

As you can see from their reply, they really don't have a clue. In the UK we use Pounds Sterling and NOT Euro's. You can't even buy anything in Euro's. Their reply clearly states that "to withdraw money by bank transfer in the U.K the fee is €3.00 EUR". To me this just shows that there is obviously no training or no knowledge within the company. They completely avoided answering the question of excessive charges. I have basically told them that they can stuff my account. They have had all the money they are going to get out of me. Paypal may have some serious problems but if this is typical of the competition then they have nothing to worry about.
AVOID LIKE THE PLAGUE.

[slack jack]

Originally Posted by johngml

Their reply was :-

Hello,

Thank you for writing to AlertPay Customer Support. My name is Amanda and I will be happy to assist you.

We apologize for the delay in responding to your email and we thank you for your patience.

That's exactly the same line they used in my response too, only the pleb's name at their end was Oggy! What a load of patronising garbage!

I've just written back to them now and told them (nicely) just how incompetent they were and given them a (two day) ultimatum regarding the status of my finds.

Si thee.

[johngml]

I wish you the best Slack. These people are totally incompetent. Anybody who wants to risk their money with them after reading all these entries surely must have second thoughts. If not then they seriously need to. These people make Paypals cockups seem acceptable. Unfortunately Paypal is light years ahead of these people and is in a different class completely.
Whilst I sympaphise with people who have had problems with Paypal (and I wouldn't like to be one of them) they are very much in the minority and most of us have no problems. They have always responded quickly to any request although some of them have a superiority complex. Get past them and you have a decent customer service. Waiting nearly four weeks for a reply that is incorrect and doesn't answer all of the questions is not the way to run a company. There was a payment processor called Stormpay who were not that good either and, I think, went under losing lots of people their money. I would not be surprised to see Alertpay go down that route.
(I think the Stormpay name was resurrected but I think the damage was done and they appear to have disappeared now)

[TechTricks]

Hi, all UK AlertPay fans,

I'm another, I transfered a £100 to AlertPay on the 07/07/08 UK date by the way, It still hasnt shown up in my AlertPay account it now being the 13/08/08.
The money has gone out of my account proof sent via there C"$P Customer, well what can you really call it service :-( last email asking for proof of the date it left my account, they already have it, at least twice because thet emailed me back saying no attachments attached, then they emailed me back saying they had now found the attachments and they would pass all details onto there Bank. last email received monday so should get next reply maybee by Friday

So Slack Jack, I would be very happy to contact "Quebec Governmental Services"
Ive also been advised to contact my bank HSBC and try getting a reversal of the money.

[silent_thunder]

i tried to sign up for alert pay today but their site is not working properly...Hhehehe may be it is my bad luck or what ?? After server error I am having second thoughts of using alertpay..What kind of service do they give?? I am desperate for a paypal alternative as well, heard goodthings about alertpay from paypalscamdotcom

[slack jack]

Thanks to all of you who responded to my original messages, anyway - since my last message on this forum, I have finally managed to get access to the money I deposited - hell it's only taken five weeks!! Basically the whole experience with this company has been a catalogue of disasters.

Not only have I lost a contract and been made to suffer acute embarrassment because of their ineptitude, but in their last correspondence to me, they made it look like it was MY FAULT.

Now to add insult to injury, the thieving Ba****ds have actually had the bare faced nerve to charge me a fee for the privilege of getting MY Money back!

I suppose I will have to live with this insult and treat the episode as a hard lesson learned. However, it will not stop me from discrediting this organisation every chance I get, if only to save others from suffering the same as I did.

What a totally unprofessional bunch of Scumbags - good riddance!

That's it I'm off!

Si thee

[chamiljayaweera@yaho]

I am using Alertpay since Feb this year to receive income from PTC sites so far its good for me.

[mister z]

so is alertpay good?